milbet Privacy Policy

1. Information We Collect

milbet collects personal information from you in several ways, depending on how you interact with the platform. The categories of personal data we may collect include:

• Identity Data
• Contact Data
• Financial Data
• Transaction Data
• Technical Data
• Usage Data
• Communications Data
• Verification Data

milbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, the account will be immediately closed and all associated data reviewed in accordance with our safeguarding obligations.

2. How We Collect Your Information

milbet collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit, placing a bet, contacting support, or responding to a survey or promotion.
• Automated technologies: As you navigate the milbet website, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies.
• Third-party payment providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, we receive transaction confirmation data from those payment service providers.
• Identity verification services: Where we use third-party KYC providers to verify your identity documents, those providers may share verification outcomes with milbet.
• Fraud and security monitoring: We may receive information from fraud detection partners or security services used to protect the integrity of the milbet platform.

3. How We Use Your Personal Information

milbet uses the personal information we collect for the following lawful purposes:

1. Account management: To register your account, verify your identity, maintain your account balance, and provide access to milbet's full range of games and betting markets.
2. Payment processing: To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer), reconcile transactions, and detect payment fraud.
3. Regulatory compliance and KYC: To fulfil our Know Your Customer obligations, verify that you meet the minimum age requirement of 21 years, and comply with applicable anti-money laundering (AML) obligations.
4. Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide general assistance with your milbet account.
5. Platform improvement: To analyse usage patterns, identify technical issues, develop new features, and optimise the overall performance and user experience of the milbet platform.
6. Marketing communications: To send you personalised promotions, bonus offers, and platform updates where you have given your prior consent to receive such communications. You may opt out at any time.
7. Responsible gaming: To monitor betting patterns, identify indicators of problem gambling behaviour, and proactively reach out to players who may benefit from responsible gaming support.
8. Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, match-fixing, money laundering, and other forms of abuse on the milbet platform.

4. Cookies and Tracking Technologies

milbet uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files placed on your device when you visit the milbet website. We use the following types of cookies:

• Essential cookies: Necessary for the website to function. These include session management cookies that keep you logged in and cookies that remember your preferences during a single visit. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how visitors use the milbet website, which pages are most visited, and how users navigate the platform. This data helps us improve the site.
• Functional cookies: Allow the milbet platform to remember your preferences (such as language and display settings) between sessions.
• Marketing cookies: Used to deliver relevant promotional content to you based on your browsing behaviour, where you have consented to receive marketing communications.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the milbet platform. Continued use of the milbet website without adjusting your cookie settings constitutes your consent to our use of cookies as described above.

5. Sharing Your Personal Information

milbet does not sell your personal data. We may share your information with third parties only in the following limited and lawful circumstances:

• Payment service providers: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and authorised Bangladeshi banks solely for the purpose of processing your deposit and withdrawal transactions.
• Identity verification providers: Where required by our KYC process, we share identity documents with verified third-party verification services. These providers are contractually bound to process your data only for verification purposes.
• Technology and hosting providers: milbet uses third-party service providers for website hosting, data storage, and platform infrastructure. These providers process personal data on our behalf under strict data processing agreements.
• Game software providers: Some game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session data to facilitate game delivery and fairness auditing.
• Legal and regulatory authorities: We may disclose personal data where required by applicable law, court order, or regulatory authority. milbet cooperates fully with legitimate law enforcement requests and AML investigations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of milbet's operations, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom milbet shares personal data are required to maintain appropriate security standards and are prohibited from using your data for any purpose beyond what is strictly necessary for the service they provide to milbet.

6. Data Retention

milbet retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The general retention periods we apply are:

• Account data: Retained for the lifetime of your active account and for a minimum of five years following account closure, to comply with AML record-keeping requirements.
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction.
• KYC and identity documents: Retained for a minimum of five years following account closure or the completion of a KYC review, whichever is later.
• Customer support communications: Retained for a minimum of two years from the date of the most recent interaction.
• Marketing consent records: Retained for as long as you maintain an active marketing preference, plus one year following any opt-out, for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

7. Your Data Protection Rights

As a milbet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

1. Right of access: You may request a copy of the personal data milbet holds about you, along with information about how it is used and with whom it is shared.
2. Right to rectification: You may request that inaccurate or incomplete personal data be corrected. For certain account data, you may update your details directly within your milbet account settings.
3. Right to erasure: You may request that milbet delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
4. Right to restriction: You may request that milbet restrict the processing of your personal data in certain circumstances, for example while a dispute regarding its accuracy is being resolved.
5. Right to object: You may object to milbet processing your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests where you believe your rights and freedoms override those interests.
6. Right to data portability: Where technically feasible, you may request that milbet provide your personal data in a structured, commonly used, machine-readable format so that it may be transferred to another service provider.

milbet will respond to all verified data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, and will notify you accordingly. There is no fee for exercising your data rights, except where requests are manifestly unfounded or excessive.

8. Data Security Measures

milbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the milbet platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Strict access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security audits and vulnerability assessments of the milbet platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Staff training on data protection obligations and secure data handling practices.

While milbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data security incident that poses a risk to your rights and freedoms, milbet will notify affected players without undue delay in accordance with applicable notification obligations.

9. Protection of Minors

The milbet platform is strictly intended for adults aged 21 years and above. milbet does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on the milbet platform, please contact us immediately at [email protected]. Upon verification, we will close the account and delete all associated personal data as promptly as possible.

10. Third-Party Services and Links

The milbet platform may reference third-party payment services such as bKash, Nagad, and Rocket in the course of facilitating transactions. When you use these third-party payment services, their own privacy policies and data practices govern how your information is handled within those platforms. milbet is not responsible for the privacy practices of third-party payment providers, financial institutions, or any other external services. We encourage you to review the privacy policies of any third-party service you use in connection with your milbet account.

11. Changes to This Privacy Policy

milbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page. Where changes are material, milbet will make reasonable efforts to notify registered players via email or an on-platform notification. Your continued use of the milbet platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how milbet protects your personal data.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way milbet handles your personal data, please contact our dedicated support team. We take all privacy enquiries seriously and aim to respond within a reasonable timeframe during Bangladesh Standard Time (UTC+6) business hours.

Email: [email protected]

Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email so that your message is directed to the appropriate team member. Do not include sensitive personal or financial details in the body of an unsecured email. For account-specific data requests, we recommend logging into your milbet account and using the secure account messaging feature where available.